FAQ - Frequently asked questions
Reuse Circular Economy Service
What is the Reuse circular economy service?
The Reuse circular economy service is a service concept and B2B-platform that promotes the reuse of building components and furniture. The cornerstone of the service is a browser-based software where products are inventoried either for internal company use or shared through a common marketplace. In addition, we provide comprehensive additional services together with our partner network, such as inventory services, dismantling, transport and reinstallation.
Who is the service intended for?
The Reuse circular economy service is designed for property owners, municipalities, chain companies, tenants, product manufacturers, architects and designers. Reuse is intended for anyone who wants to promote circular economy practices in the construction industry.
In which regions does the service operate?
The Reuse platform, developed and based in Finland, operates nationwide. During the pilot phase, most properties will be located in the Helsinki metropolitan area, but our goal is to build a network that covers the entire country. The digital platform has been developed in Finland and technical support is also located in Finland.
What features will the mobile application include?
The mobile application will include an Add Product function that makes it easy to create an inventory directly on site using a phone or tablet. With the mobile app, users can take photos of products, scan QR codes and enter product information.
How does the Reuse service and platform differ from others?
The Reuse circular economy service combines inventory software, a marketplace and comprehensive additional services on a single platform. The software is developed in Finland and customer support is available in Finnish.
Pilot
When does the pilot start?
The pilot will start in spring and the participating pioneer companies will have the opportunity to lead the way for the entire construction industry. The pilot will run for one year. During this period, dismantled products will be inventoried on the platform and reused in renovation and space modification projects.
What are the goals of the pilot?
The purpose of the pilot is to test the Reuse service in space modification projects and to improve reuse practices within participating organizations. Data will also be collected on the growth and impact of reuse, helping to scale reuse practices more effectively. The goal is to demonstrate that circular economy practices can also be economically viable.
What is expected from organizations participating in the pilot?
Each participating organization appoints at least one contact person who will work with us to get the platform operational. We also hope that products will be inventoried on the platform and utilized in upcoming renovation or space modification projects. Feedback during the pilot is also appreciated. The required time commitment will be kept reasonable and our support will be available throughout the entire pilot.
What benefits does the pilot offer companies?
Companies participating in the pilot will gain the opportunity to improve reuse practices in renovation projects, receive data on inventoried and reused products and the impact of reuse, communicate concrete emission reduction actions to stakeholders, gain visibility as pioneers of the circular economy and contribute to the development of the Reuse circular economy service.
Joining the Service
Do I need a user account to access the platform?
All users of the Reuse service must register for the platform. Registered users can access the marketplace to select products for reuse. Using the inventory software and mobile application requires a paid membership. Products inventoried for internal use are visible only to members of the same organization.
What personal data is collected and why?
Registered members are asked to provide their name, email address, phone number and Business ID. Personal data is used to manage user accounts for the Reuse circular economy service and to maintain, develop and support the platform. More information is available in our Privacy Policy.
Why Choose Reuse?
Why was this service needed?
In the construction industry, large amounts of usable materials end up in waste containers, including completely new surplus materials from projects. Tenant changes often occur every few years, meaning that renovation cycles can be rapid. Over a building’s lifecycle, multiple space modifications may take place, and the emissions from these changes can eventually exceed those from the original construction.
In what situations does Reuse work best?
Reuse works particularly well in renovation projects, tenant changes and retail refurbishments. In these situations, many good-quality products are dismantled even though they still have years of useful life remaining.
What benefits does the Reuse service provide for companies?
Less waste, better inventory management and cost savings. Above all, reuse is a concrete way to reduce emissions.
Buying and Selling Products
How can I buy products?
To purchase products, you need to register as a user on the Reuse platform.
How can I sell or share products?
Sharing products on the marketplace requires membership so that you can use the inventory tool. When you create an inventory, you can add products directly to the marketplace. Alternatively, you can transfer previously inventoried products to the marketplace.
What types of products can be bought and offered on the platform?
The most common product categories include modular and easy-to-disassemble products such as glass walls, doors, carpet tiles, suspended ceiling panels, kitchen furniture, bathroom fixtures, built-in furniture, loose furniture, lighting fixtures and technical components. Other products can also be inventoried on the platform.
How are products priced?
The company selling the product decides the pricing of its products. We recommend sharing products that would otherwise end up as waste free of charge to accelerate the circular economy, but companies are free to set their own prices.
Does Reuse take a commission from sold products?
No. Reuse operates as a platform provider and our revenue model is based on platform usage fees.
Can products be reserved?
Products can be reserved on the platform. The reservation gives the buyer two weeks to place an order before the product is offered to the next company in the reservation queue.
Can products be viewed on site before making a purchase decision?
This can be agreed between the buyer and the seller.
How are products delivered?
The buyer is responsible for arranging transportation. Transport services can also be ordered as an additional service through the Reuse platform.
Additional Services
How can additional services be ordered on the platform?
In the platform’s Services view you will find the Order Services form, through which you can submit a service request. We first send a quotation and begin the work only after the offer has been approved. The progress of the work can be followed in the Services section.
Do additional services have to be ordered through AMP?
No. You are free to use your company’s existing partner network. Our goal is to make reuse as easy as possible, which is why we also offer additional services through the platform.
Billing and Payments
How does payment work?
No payments are made directly on the Reuse platform. We invoice the monthly membership fee and any additional services ordered. Products purchased through the marketplace are also invoiced, with billing handled directly between the selling and buying companies.
Support and Customer Service
Where can I get help or contact customer support?
You can contact Reuse customer support at info@reuseservices.com.
How do I report a technical issue on the platform?
You can contact Reuse support at info@reuseservices.com.
Can I suggest new features or give feedback?
Yes, absolutely. We are happy to receive feedback about the service and welcome development suggestions.